FAQ

Orders

Can I cancel or change my order?

I usually prepare orders within 4–10 business days before shipping. If you need to make a change, please contact me as soon as possible. I'll do my best to help before your order ships. Your applicable legal cancellation rights remain in effect.

I entered the wrong address. What should I do?

Please contact me immediately. If your order hasn’t shipped yet, I can update the shipping address.

Shipping

Where do you ship from?

All orders ship from Canada.

What shipping options do you offer?

  • Standard Mail (No Tracking) – an affordable option for small items such as stickers, sticky notes, and notepads.
  • Tracked Shipping – recommended for larger orders or if you prefer tracking.
  • Express Shipping – the fastest delivery option available.

I ship orders using Chit Chats, which partners with carriers such as Canada Post and USPS, depending on the destination.

How long does shipping take?

Canada
• Standard Mail: 3–10 business days
• Tracked Shipping: 2–6 business days

United States
• Economy Shipping: 5–12 business days
• Tracked Shipping: 4–8 business days

International
• Economy Shipping: 7–25 business days
• Tracked Shipping: 7–15 business days

Delivery times may vary depending on postal delays or holidays.

Why doesn't my order include tracking?

Some shipping options are untracked to keep shipping costs affordable. If you prefer tracking, please select a tracked shipping option at checkout.

Lost or Delayed Mail

My order hasn’t arrived yet. What should I do?

Please allow the full estimated delivery time before contacting me, as postal delays can occasionally occur. If your order still hasn’t arrived after the expected timeframe, feel free to reach out and I will do my best to help.

Returns & Refunds

Do you accept returns or exchanges?

I don’t accept voluntary returns or exchanges for a change of mind, ordering the wrong item, or no longer wanting an item. This also applies to sale and clearance items, gift cards, and personalized products. Your rights under applicable consumer protection laws are not affected.

What if my order arrives damaged, defective, or incorrect?

Please contact me as soon as possible, ideally within 7 days of delivery for issues noticed upon arrival. Email mmysticadesign@gmail.com with your order number, a brief description of the problem, and photos if available. Photos are helpful, but not required. This suggested reporting period is not a deadline for legal claims and does not limit your legal warranties or other mandatory consumer protections. I’ll review the issue and arrange an appropriate solution under applicable law, which may include repair, replacement, exchange, or a refund.

For more information, see my Refund and Return Policy.

Customs & Duties

Will I have to pay customs or duties?

International customers are responsible for any customs duties or import taxes that may apply in their country.