Refund and Return Policy

Last updated: October 22, 2026

Thank you for shopping with Miss Mystica Design! Every order is prepared with care in Montréal, Canada.

Change-of-mind returns and exchanges

I do not accept voluntary returns or exchanges for a change of mind, ordering the wrong item, or deciding you no longer want an item.

This policy also applies to sale and clearance items, gift cards, and personalized products.

This does not affect your legal rights if an item is damaged, defective, incorrect, or does not comply with applicable consumer protection laws.

Damaged, defective, or incorrect items

Please inspect your order upon delivery.

If an item arrives damaged or defective, or you receive the wrong product, please contact me as soon as possible, ideally within 7 days of delivery for issues noticed upon arrival.

Email: mmysticadesign@gmail.com

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging, if available

If you cannot provide photos, please still contact me.

The suggested 7-day reporting period helps me resolve delivery issues promptly. It does not limit your statutory warranty rights or other mandatory legal protections.

After reviewing the situation, I will arrange an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, exchange, or a refund.

You are not required to accept store credit instead of a remedy to which you are legally entitled.

Refunds and return shipping

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional business days to process the refund.

When an item is damaged, defective, or incorrect, or when a return or cancellation is required by law, applicable return shipping costs and refundable original delivery charges will be handled according to your legal rights.

Otherwise, shipping fees are generally non-refundable.

Lost or delayed packages

Delivery times are estimates and may vary due to postal delays, customs processing, holidays, or circumstances beyond my control.

If your package has not arrived within the estimated delivery period, please contact me so I can investigate and help resolve the issue.

Standard Mail does not include tracking. However, choosing an untracked shipping option does not remove your rights under applicable consumer protection laws.

For eligible online purchases in Québec, a consumer may have the right to cancel before delivery if the order has not arrived within 30 days after the delivery date agreed to in writing, or within 30 days after purchase if no delivery date or period was specified.

Any legally required refund will be issued within the applicable statutory deadline.

Incorrect shipping addresses

Please check your shipping address carefully before placing an order.

If you notice an error, contact me as soon as possible. If your order has not shipped, I will do my best to correct the address.

If delivery is prevented because of incorrect or incomplete address information provided by the customer, additional reshipping charges may apply where permitted by law.

Order cancellations

If you need to cancel an order, please email me as soon as possible.

I may be able to cancel an order that has not yet been prepared or shipped. Once an order has shipped, voluntary cancellations are generally not accepted.

Any cancellation rights provided by applicable consumer protection laws, including those relating to undelivered online purchases, remain in effect.

Contact

For questions about your order, please contact:

mmysticadesign@gmail.com

Please include your order number so I can assist you more quickly.

Nothing in this policy limits legal warranties or consumer rights that cannot be excluded under applicable law.